In a world that increasingly relies on social media for business and personal interaction, having a dedicated team of social media representatives can do wonders for your customer service. The business reputations of many companies depend on their ability to provide good customer service — one of the reasons so many have chosen to outsource […]
The customer service experience begins with hiring and training the right team. What makes a good call centre? Is it one that constantly exceeds customer expectations? Or how about one that never fails to meet their performance benchmarks? While both of these are essential to an effective contact centre, they’re both the end result of […]
While customer service has expanded into a variety of outreach systems, live chat offers unique advantages that can’t be matched by other methods. It’s the moment we all dread: you’ve just finished dialing a contact centre’s help number and wait to see if you’ll be connected to an agent or stuck in “the queue.” Once […]
Customer service is about so much more than putting on a smile. Here are the 6 most important practices for developing the customer service skills your agents need to have. The arena of customer service has grown tremendously in just the last generation. Today, delighting your customers requires so much more than the age old […]
Efficiency losses can occur in every department of the contact centre, but the biggest drain on your productivity may not come from where you expect. It’s hard to argue about the value of productivity in the contact centre, or any enterprise for that matter. Having efficient, streamlined practices guiding your operation is one of the […]
Contact centres who focus their efforts exclusively on customer service may be missing out on the benefits to revenue and loyalty that an enhanced customer experience can provide. Most contact centres these days are allotting a fair amount of their budget towards improving their customer service initiatives. Why wouldn’t they? It’s the whole reason they […]
Using intelligent CRM systems to measure and analyze the effectiveness of your service can provide valuable insight into how your property is perceived by your renters. With the constantly changing expectations of what constitutes “good” customer service, it can be hard to meet the needs of a diverse population of renters. Between juggling renter expectations, […]
For property owners whose livelihood depends on keeping renters happy, tenant feedback can be a powerful tool to enhance renter satisfaction and property value. Customer service has a reputation for being the front-line in the war of problem resolution. Your representatives get complaints directly from renters and customers alike, creating a stressful state of affairs […]
While there are many aspects that go into great customer service for property management, one of the most critical is also often the most overlooked: maintaining communication. Communication between landlords and tenants is a relationship that goes both ways. Tenants need landlords who are honest and upfront about property issues, while landlords need renters who […]
Providing customer service for renters is about more than problem resolution; it involves creating a unique renter experience aimed at improving the management/renter relationship. How does customer service for rental properties differ from service for other businesses? The short answer: It doesn’t. Quality customer service follows basic principles no matter what industry you’re in — […]