The cost of a single, full-time, internal, after-hours call answer resource is $85k – $100k per year. Outsourcing to @liveconx can typically save you 85% or more of those costs.
Keeping connected with customers, prospects, suppliers, partners, and even with your own business, takes a lot more than just answering a phone in today’s world. The way we communicate has changed. Driven both by technology and an insistence for ultimate convenience – email, text messaging, web-based live chat services and contact requests, and various social media channels, like Facebook and Twitter, are increasingly the preferred method of contact and communication.
@liveconx supports the technologies and offers the services needed to track, manage and respond to all contacts regardless of how they are made.
Not every customer is the same. So it stands to reason that not every solution should be either. @liveconx will individually tailor each service to meet your specific requirements – personalized escalation procedures, tailored incident categorization, customized reporting, flexible message dispatching, whatever it takes to efficiently, effectively and affordably keep you connected with your contacts. We’ll even develop customized value-added services if we don’t offer the one you need – like we did with our substitute teacher calling service, teachers@liveconx, for our school board customers.
Traditional methods of measuring customer satisfaction have 5%-20% completion rates. Customer satisfaction surveys conducted by @liveconx achieve 35 – 40% completion rate on average. Higher response rates provide deeper insights and broader, more representative data to enhance decision-making.
All @liveconx call center services are available in English or French – no transfers, no on-hold waiting, no automated attendant, just live bilingual operators answering your calls. In fact, our bilingual service is so good other call centers forward their calls to us for French service!
Our exacting hiring standards, and customer service representative (CSR) training programs, ensure professional, considerate and prompt service from every CSR – in your client’s preferred language.
First impressions are important and can be the difference between a satisfied repeat customer and losing an opportunity. As the only winner of 24 consecutive CAM-X Awards of Excellence you can count on the quality of service from @liveconx.
Equipped with fully redundant systems, its own power generation backup capability and resilient multi-channel communications, our primary contact center can operate 24/7 without interruption. You can rely on @liveconx to be there, whenever you need us.