What Customers Say About Us
“Our organization has been using @liveconx for our 24/7 bilingual contact services for two years. We are extremely satisfied with their customer service! Partnering with @liveconx for our community contact management allows us to focus 100% of our resources on providing quality service and response time to every one of our clients.”
“Trustworthy and professional, @liveconx have been providing quality, 24 hour emergency radio and telephone call center services to the National Capital Commission for over 10 years.”
“Belfor (Ottawa) have been using @liveconx for contact management services since February 1997. @liveconx provides bilingual monitoring of both our inbound voice communication and email. At a time when clients demand convenience and communicate with us in so many ways, it is a distinct advantage for us to be able to provide 24/7 responses regardless of the communication method.”
HRSDC-Labour Program have been a client of @liveconx (formerly Metrolert) since August 14th, 1989.
HRSDC-Labour Program serves clients and employers coming under Federal Jurisdiction and covered under the Canada Labour Code Part II Occupational Health & Safety issues and Part III Labour Standards issues. Our mandate is to ensure that all Canadians and Federal undertaking Employers can reach us in case of emergencies, such as fatalities, work refusal incidents, or explosions, at workplaces under our jurisdiction, at any time of day or night.
“@liveconx provides after-hours call answer services to satisfy our 24/7 availability mandate. In addition, our customized emergency vs. non-emergency response and escalation policies are followed by @liveconx. In cases of emergency, our Standby Officer is automatically and immediately notified by @liveconx and can then take appropriate actions. For non-emergency calls, and any other related issues under Part III or Part II, @liveconx notifies HRSDC by fax and forwards the message from our clients so that we can respond the next working day.
The experience with @liveconx has been very good – one of the primary reasons we have used their services for over 20 years!”