How to meet or exceed customers’ expectations for a truly seamless multichannel contact centre environment.
In an environment in which the vast majority of contact centres are offering some semblance of a multichannel environment, merely offering social media service or email options isn’t enough to set your contact centre apart from the competition.
According to research from Call Center IQ, 88 percent of contact centres are now offering a multichannel experience. So how do you differentiate your client service centre and leverage a seamless service experience to position your team as the leader within your industry? Read more →