Entries by @liveconx

What Can You Do About Multilingual Call Center Services Right Now

April 16, 2014/in /by

How to be sure your firm stays competitive by meeting all customers’ needs with multilingual contact center support. The unceasing tides of globalization and the Internet have vastly decreased distances between cultures across the world. A Canadian government statistics report found that 17.5 percent of Canadians (nearly six million individuals) reported speaking at least two languages in their homes. While […]

More Customers at Lower Cost: 5 Tips to Handle Growing Call Volumes

April 9, 2014/in /by

How to handle growing call volume without increasing labour costs or sacrificing customer service. When service is your business, increasing call volume can really tax your organization. If your business isn’t designed to operate 24/7 but customers want round-the-clock service, it may be time to rethink how you can handle burgeoning call volume without blowing […]