How to be sure your firm stays competitive by meeting all customers’ needs with multilingual contact center support.
The unceasing tides of globalization and the Internet have vastly decreased distances between cultures across the world. A Canadian government statistics report found that 17.5 percent of Canadians (nearly six million individuals) reported speaking at least two languages in their homes. While Canadians are used to functioning in a bilingual society and most Canadian firms already offer full service multilingual contact center support in both official languages, these days two languages are often not enough. If you aren’t certain that your firm offers multilingual contact center service that meets or exceeds the expectations of your diverse customer base, you may be teetering on the brink of obsolescence.