7 Important Things People Want from Customer Support
How to be sure each call is an opportunity to give your customers consistent quality service by knowing exactly what it is they want and delivering it every time.
For a customer to pick up the phone and call your contact centre, there has to be a pressing issue of some kind. Unfortunately, they don’t take time out of their busy lives to give you a ring to let you know you’re doing a bang-up job. If the phone’s ringing, there’s likely an issue that requires immediate resolution to satisfy the caller’s needs. Read more →