Looking Ahead – Mobile Users and the Contact Centre
How to amp-up your mobile customer service methods in order to connect with the fastest, youngest, savvy customers: the mobile set.
What are the most vital and central factors of your life? Your family? Your friends or coworkers?
What about your smartphone? Does “central aspect” feel a bit too strong for your thoughts about your relationship to your mobile device? If so, you’re in the minority: new data from Exact Target research found 85 percent of survey respondents believe their mobile devices to be “central aspects” of their lives. Read more →