The Town of Newmarket Turns to @liveconx’s Communication Services to Right the Ship

The Town of Newmarket wanted to offer consistent after hours customer support for their residents, but found they could not do so with their previous provider. A lack of proper support, inflexibility to adapt procedures, and high volumes of resident complaints were worrying for town officials. In 2011 the Town of Newmarket reassessed their after hours customer service model, ultimately looking to the services of @liveconx to help them succeed.

Town of Newmarket Case Studies


drop in customer complaints

Problem resolution with accountability